Our Commitment to Your Satisfaction
At TMR Holland B.V, we are committed to providing safe and effective health and medical products, and we always strive to ensure customer satisfaction. However, due to the nature of our products—relating to health, hygiene, and personal care—our return policy is subject to strict health and safety standards to prevent the transmission of diseases and viruses.
Our website address is: https://tmrholland.nl , https://laju.nl , https://marybaby.nl , https://marycare.nl
❌ Non-Returnable Products
Due to the sensitive nature of our health and medical products, we do not accept returns or exchanges after delivery, even if the product is unopened. This policy is in place to maintain public safety and hygiene standards.
This includes, but is not limited to:
- Medical or cosmetic preparations.
- Skin or body care products.
- Baby essentials (such as diapers and creams), even if unopened.
- All health-related products intended for personal use.
✅ If You Received the Wrong Product
If you received a product different from what you ordered, we sincerely apologize for the mistake. In such cases, we offer the following resolution:
- Please keep the item you received (no need to return it).
- We will promptly ship the correct product you ordered at no additional cost.
💬 How to Report an Issue
Please contact our customer support team within 24 hours of receiving your order via email, and provide the following information:
Mail: info@tmrholland.nl
- Order number.
- A clear photo of the product received.
- A brief description of the issue.
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